How to create a credit memo in the NetSuite Legacy Tax Adapter for GTD

This article is for NetSuite Legacy Tax users only. If you use NetSuite SuiteTax, read the articles in this section for more information on credit memos.

A credit memo is a transaction that decreases the amount a customer owes you. You can create a credit memo using an invoice even if that invoice isn't associated with a return. A credit memo created from a return authorization has no impact on inventory, while a credit memo not associated with a return will impact inventory.

With a return

To create a credit memo with a return, follow these steps:

1. Go to Transactions > Customers > Refund Returns.
   
   
   
   
2. Select the RMA record(s) from the list, then click Submit.
   
   
   
   
3. Select the Location on the credit memo, then click Save.
   
   
   
   

Without a return

To create a credit memo without a return, follow these steps:

1. Go to Transactions > Customers > Issue Credit Memos.
   
   
   
   
2. Select the customer from the list.
   
   
   
   
3. In the Classification section, select the location.
   
   
   
   
4. In the Items tab, fill in the following information, then click Add:
   • Item
   • Quantity
   • Price
   • Tax Code
   
   
   
5. Repeat step 4 for each item in the invoice.
6. Click Save.

Consult the NetSuite Help Center for more information on issuing a customer credit memo.