Upcoming
September 26 firewall maintenance
We'll be doing firewall maintenance in the UAT and Production environments from 8:00 PM ET on Thursday, September 26 to 12:00 AM ET on Friday, September 27.
Potential intermittent downtime:
- All S1 products
- Configuration calls to GTD
- Pending transaction calls to GTD (including NetSuite)
Not impacted:
- Quotes
Audits in GTD and Simple Connect may take a few hours to appear on reports or become available in Sovos Filing.
Past
August 29 firewall maintenance
We'll be doing firewall maintenance in the UAT and Production environments from 8:00 PM ET on Thursday, August 29 to 12:00 AM ET on Friday, August 30.
Potential intermittent downtime:
- All S1 products
- Configuration calls to GTD
- Pending transaction calls to GTD (including NetSuite)
Not impacted:
- Quotes
Audits in GTD and Simple Connect may take a few hours to appear on reports or become available in Sovos Filing.
July 24-28 emergency maintenance
Due to the criticality of the update, we have decided to move up the database maintenance initially scheduled for August 23 and complete some additional emergency maintenance. This maintenance is necessary to ensure the reliability of our services.
Here is the updated database maintenance schedule:
UAT and Production: 7:00-10:00 PM ET on Wednesday, July 24
Potential intermittent downtime:
- All S1 products
- Configuration calls to GTD
- Pending transaction calls to GTD (including NetSuite)
- Not impacted
- Quotes
- Audits
UAT and Production: 11:00 PM ET on Saturday, July 27 to 3:00 AM ET on Sunday, July 28 (rescheduled from 8/23-8/24)
Downtime:
- S1 Gateway
- New and Legacy GTD Cloud
- Use Tax Manager
- CertManager
- Batch Determination
- Sovos Filing
- NetSuite SuiteTax and Legacy Tax adapters for GTD
- Pending transaction calls to GTD (including NetSuite)
- Pending transaction calls with Simple Connect
Not impacted:
- Simple Connect (other than pending transaction calls)
- Quotes
- Audits
August 23 database maintenance
UAT and Production: 11:00 PM on Friday, August 23 to 3:00 AM ET on Saturday, August 24
Downtime:
- S1 Gateway
- New and Legacy GTD Cloud
- Use Tax Manager
- CertManager
- Batch Determination
- Sovos Filing
- NetSuite SuiteTax and Legacy Tax adapters for GTD
- Pending transaction calls to GTD (including NetSuite)
- Pending transaction calls with Simple Connect
Not impacted
- Simple Connect (other than pending transaction calls)
- Quotes
- Audits
August 13 and 20 firewall maintenance
We'll be doing firewall maintenance on the following dates:
- UAT and Production: 8:00 PM ET on Tuesday, August 13 to 2:00 AM ET on Wednesday, August 14
- UAT and Production: 8:00 PM ET on Tuesday, August 20 to 2:00 AM ET on Wednesday, August 21
Potential intermittent downtime:
- All S1 products
- Configuration calls to GTD
- Pending transaction calls to GTD (including NetSuite)
Not impacted:
- Quotes
- Audits
June 27 database maintenance rescheduled to July 22
The database maintenance that was originally scheduled for June 26 and 27 will now take place from 8:00 PM ET on Monday, July 22 to 4:00 AM ET on Tuesday, July 23. This maintenance impacts both the UAT and Production environments.
Potential intermittent downtime:
- All S1 products
- Configuration calls to GTD
- Pending transaction calls to GTD
Not impacted:
- Quotes
- Audits
June 27 database maintenance CANCELLED
The maintenance originally scheduled for June 27 and 28 has been cancelled. We will update you when the maintenance is rescheduled.
June 27 database maintenance
We'll be doing database maintenance in the UAT and Production environments from 8:00 PM ET on Thursday, June 27 to 4:00 AM ET on Friday, June 28.
Potential intermittent downtime:
- All S1 products
- Configuration calls to GTD
- Pending transaction calls to GTD
Not impacted:
- Quotes
- Audits