How to create a support ticket

If you need help with your product from the Sovos Support team, you can create a ticket, or support case, on the Sovos Portal. Here you will be able to check on the progress of your case and view any questions or comments added by your support representative.

1. Go to the Sovos Portal.
2. Enter your username and password.
3. Click Log In.
4. Click Create Case.
   
   
   
   
5. Click Support Case.
   
   
   
   
6. Choose the account you want to open the support case for.
   
   
   
   
7. The products linked to the account will become visible. Choose the relevant product.
   
   
   
   
8. Fill in the following fields:
   1. Reporting Region
   2. Jurisdiction/Country
   3. Subject
   4. Description
      
      

      Give as much detail as possible in the support case description.

      
      
      
      
      
9. Click Next.
10. The field Case Watcher(s) will be shown. Enter the email addresses of the team members who should follow this support case.
    
    
    
    
11. Click Submit. Your case is now available to the Sovos Support team.